Fulfilled by Amazon

Shipping, Customs & Duties

All Akiba HK orders are fulfilled through Amazon’s logistics network. Below you’ll find everything about delivery, customs documentation, and import duties.

How Your Order Gets Delivered

1

Place Your Order

Browse our curated collection and checkout via our secure Stripe payment page.

2

Amazon Fulfillment

Your order is processed through Amazon's fulfillment network. Products are picked, packed, and shipped from Amazon warehouses.

3

Fast Delivery

Enjoy Amazon's reliable delivery network with tracking. Most Hong Kong orders arrive within 3–7 business days.

A

Amazon Fulfillment

Powered by Amazon’s logistics network

Every Order

Reliable Tracking

3–7 Days

Hong Kong Delivery

7–14 Days

Asia-Pacific

Over HK$300

Free Shipping

Customs & Import Duties

Hong Kong is a free port — most consumer goods enter duty-free. For international shipments, customs regulations of the destination country apply.

Import Duties & Taxes Policy

All prices on Akiba HK are listed in HKD and do not include any customs duties, import taxes, or brokerage fees that may be imposed by the destination country. Any such charges are the sole responsibility of the buyer. We recommend checking your local customs regulations before ordering.

HS Codes & Product Classification

Every Akiba HK product is assigned an internationally recognised Harmonized System (HS) code for accurate customs classification. These codes appear on your commercial invoice.

CategoryHS CodeDescription
Figurines (PVC / Resin)9503.00Toys, scale models, and collectible figurines
Manga & Books4901.99Printed books, comics, and manga volumes

Shipping Documents

We include all required customs documentation with every shipment. Here’s what you’ll find with your order:

Commercial Invoice

Included with every order. Details the products, their value, HS codes, and country of origin (Japan).

CN23 Customs Declaration

When applicable

Required for parcels weighing over 2 kg or valued above €300 / HK$2,500. Automatically generated when applicable.

Product Description

Precise English-language description of each item, including material (PVC, paper, resin) and intended use.

Declared Value

The actual transaction value in HKD is declared on all shipments — we never under-declare.

HS Code

Harmonized System code assigned per product category for accurate customs classification.

What’s on Your Commercial Invoice

Every Akiba HK order ships with a detailed commercial invoice that includes all information required by customs authorities:

Sender & recipient details
Invoice date & unique number
Product description (English)
HS code per item
Quantity & unit price (HKD)
Total declared value
Net weight (kg)
Country of origin: Japan
Reason for export: Sale
Shipping method & carrier

Shipping Details

Shipping Regions

  • ›Hong Kong — 3–7 business days
  • ›Macau — 5–10 business days
  • ›Taiwan — 5–10 business days
  • ›Southeast Asia — 7–14 business days
  • ›Rest of Asia — 7–14 business days

Shipping Costs

  • ›Free shipping on orders over HK$300
  • ›Standard shipping: HK$30–60 depending on region
  • ›Express shipping available at checkout
  • ›Oversized items (box sets, figurines) may incur additional fees

Order Tracking

  • ›Tracking number sent via email within 24–48 hours
  • ›Track your order on Amazon’s tracking page
  • ›Email notifications at each delivery milestone
  • ›Contact us if your tracking hasn’t updated in 5+ days

Frequently Asked Questions

Why does Akiba HK use Amazon for delivery?

We partner with Amazon’s fulfillment network to ensure fast, reliable, and trackable delivery for all our manga and figurine products. Amazon’s logistics infrastructure provides the best shipping experience for our customers across Hong Kong and Asia.

How do I track my order?

After your order is processed, you’ll receive an email with an Amazon tracking number. You can use this to track your package on Amazon’s tracking page or through the carrier’s website.

What if my order arrives damaged?

All items are carefully packed with protective materials. If your order arrives damaged, contact us at hello@akibahk.com within 7 days of delivery with photos, and we’ll arrange a replacement or refund.

Can I return or exchange items?

We accept returns within 14 days of delivery for items in their original condition. Collector’s editions and sealed items must remain unopened. Contact us to initiate a return.

Do you ship internationally outside Asia?

Currently, we focus on Hong Kong and the Asia-Pacific region through Amazon’s fulfillment network. For international orders outside Asia, please contact us and we’ll do our best to accommodate your request.

Will I have to pay customs duties or import taxes?

Hong Kong is a free port with no general import duties on consumer goods. However, if your order is shipped to a destination outside Hong Kong (e.g. Macau, Taiwan, Southeast Asia), local customs duties and import taxes may apply based on your country’s regulations. Any such fees are the responsibility of the buyer and are not included in our prices.

What is an HS code and why is it on my invoice?

HS (Harmonized System) codes are international product classification numbers used by customs authorities worldwide. We include the correct HS code on every invoice to ensure smooth customs clearance. Figurines use code 9503.00 and manga/books use code 4901.99.

What is a CN23 form?

A CN23 is a customs declaration form required by international postal regulations for parcels weighing over 2 kg or valued above €300. We automatically include this form when your order meets these thresholds.

Ready to Shop?

Browse our curated collection of authentic manga and figurines — all delivered via Amazon.